Terms & Conditions

2.1

“Commencement Date” means the date when our agreement with you is concluded (see clause 3.3);

2.2

“Invoice” means the form that is shown on screen after you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;

2.3

“Consumer” means an individual whose use of the Service is for personal purposes only, and not for use in connection with any trade, business or profession;

2.4

“Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us;

2.5

“Goods” means the goods to be provided by us to you, as described in the Order Form and Invoice and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form, Invoice, the description on the Order Form or Invoice shall be conclusive);

2.6

“we/us/our” refers to bbclothing.co.uk a division of Clothingsites.co.uk Limited, a company incorporated in England and Wales (registered number 4432380) and having its registered office at Edinburgh House, Hollinsbrook Way, Pilsworth, Bury, Lancashire, United Kingdom, BL9 8RR; and

2.7

“you/yours” refers to you, the person offering to purchase goods from us.

3.1

These terms and conditions, together with the Order Form, Invoice and Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in these terms and conditions.

3.2

Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.

3.3

The Agreement is concluded only when we have accepted your order by sending you a Invoice (with the date of conclusion of the Agreement being the date shown on that Invoice).

Availability and Authorisation
All deliveries are subject to stock availability and authorisation of your payment.

Delivery to Alternative Address
In the interests of customer security, your first order must be shipped to the address where your credit/debit card is registered (the billing/statement address).

The only exception we can make to this policy is if payment is made with a card that is subscribed to and uses the 3D Secure System, the payment industry's internet authentication standard.

Duty

No duty applies to goods shipped within the European Union. Outside the EU any duty and customs costs appropriate to your country are your responsibility.

Click here for more in-depth information on our delivery service.

5.2

Returns

Refund policy
We want you to be happy with your purchase. If you're not, just return the product to us and we'll exchange or refund it to the credit or debit card [or Pay Pal account] of the person who originally placed and paid for the order.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one by cancelling the order in writing within 14 working days of receipt. This includes any delivery charges (but not returns charges).

Terms & Conditions

• If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 14 days of purchase
• It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
• We'll refund any delivery charges (not returns charges) you've paid if you return an entire order (UK orders only)

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods.
• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them
• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address
• You can cancel by email: csupport@bbclothing.co.uk
• If you decide to cancel the full order, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply and the cost of delivery (but not return, and except for the supplementary costs arising if you chose a type of delivery other than our standard method of delivery). [UK orders only]
• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

Please include the original invoice together with any returned good, having completed the “Reason for Return” section at the foot of the invoice. Please ensure that you wrap the package securely.

We recommend using Royal Mail. Simply follow the instructions provided and take your returns parcel to your local Royal Mail Post office. Please note that UK Royal Mail recorded delivery/registered post only covers losses up to £50, unless you take out additional insurance.

Except where the goods you return are faulty or damaged, you are responsible for the cost of returning the goods to us.

Complaints Procedure
All queries should be emailed to us at csupport@bbclothing.co.uk and are generally dealt with within 48 hours. If we need to investigate your query further we will advise you.

Returns Address
Brown Bag Clothing
Returns Department
The Studio
11B Dallimore Road
MANCHESTER
United Kingdom
M23 9NX

Exchanges
Please note that to process an exchange, if you do not already have an account on our website, we will need to create one on your behalf. By requesting an exchange, you are giving us permission to do this. The website account can be closed at any time afterwards.

Payment

We currently accept the following methods of payment.

6.1

Credit cards:-

• MasterCard
• Visa
• Amercian Express

6.2

Debit cards:-

• Visa Debit / Delta
• Maestro
• Solo
• Visa Electron

6.3

PayPal

6.4

Amazon Pay

6.5

Klarna Buy Now Pay Later

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay later.

Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Payment may be made by any of the methods above and will be debited when we dispatch your Goods. The total amount you pay is the same, regardless of the payment method you use.

Credit/Debit card payments will be processed using the services of Ingenico.

8.1

Data Protection

We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.

8.2

Our Data Protection Policy

We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.

Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed.

No personal data about customers will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

Your privacy and confidence will be respected at all times.

8.3

Secure Shopping

Our system is designed so that sensitive information about orders is never transmitted insecurely. Even we do not see your credit/debit card details as they are submitted to your bank to obtain payment using SSL encryption technology.

Your information may be provided to third party service providers for the purpose of processing your offer to purchase the goods.

We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable by signing up for the newsletter, account or where you have placed an order.

8.4

Third parties

We will not sell or pass your details to third party organisations except for the purpose of processing your offer to purchase the goods.

8.5

Consent

By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.

8.6

Cookies

Cookies are small pieces of information that are sent from your browser to our web server.

On this website, cookies are used to keep track of the items you place in your shopping basket.

We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.

8.7

Subject Access Request

On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information which is not specifically requested by you.

Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request.

Once we have received your written request and payment of the fee, we will respond to your request within 40 days.

You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.

IMPORTANT: THIS CLAUSE 10 CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

10.1

Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.

10.2

Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or willful misconduct, or fraud or misrepresentation on our part.

10.3

To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.

10.4

We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.

10.5

All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.

10.6

Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.

10.7

No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.

10.8

Every provision of this clause 10 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.